Frequently Asked Questions

We can get you up and running with data flowing in just a few minutes. Typically we will first take the time to run a discovery call so that we understand your goals and current challenges before we set anything up. Normally it’s a matter of hours and days rather than weeks before you have a working solution that we can gradually build upon.

No – we don’t charge for setup. We’re so confident you’ll love Bright Analytics and that it will be providing great value that we’re happy to invest our time upfront to ensure you’re up and running quickly and smoothly.

No! Bright Analytics will create and host a data warehouse for you as part of onboarding. If you have your own data in an existing data warehouse we can either work with that data or include that warehouse as a source of data in a hybrid setup.

Yes. The Bright Analytics team will work closely with your stakeholders to get you setup and data flowing without you having to lift a finger. Well, we’ll need you to authenticate your data connections but we can do everything else.

You do not! Bright Analytics is a no-code platform allowing anyone to start to import and analyse their data. If you need to do something bespoke then Bright Analytics lets you use SQL to create custom metrics or dimensions or even clear sub-queries on raw data and use the sub-query as a datasource.

Yes! Bright Analytics was designed to solve the challenges of analysing data from multiple disparate sources. Our data engine allows you to harmonise any number of data sources and create metrics and dimensions which bring multiple datasets together.

You can create any number of dashboards and reports. We don’t charge based on the number of dashboards you build.

We do not charge for rows of data processed or stored. We include a block of storage for you to work with the data you need to analyse and if you need more storage then we would talk to you about this and increase the allocation. We will never surprise you with a charge for storage or data processing.

Absolutely. We can ingest data from anywhere in any format. We often find that our customers begin by integrating their marketing platforms but then want to connect that data up to their internal sales data – for example to power customer profitability analysis by marketing channel.

This depends on the source platform we’re pulling from and how often it refreshes its data. It also depends on what our customers require. Datasources can be updated from hourly through to every day or on specific days of the week. We typically run a rolling refresh of data for the preceding 5 – 10 days (depending on the source platform) to ensure 100% data accuracy.